Home Care

MindForMe - Help Center

You are here:

To request help with tasks at Home, start with Request Minding from the menu.

From the pop-up, choose Home to open the Request for Help at Home screen.

Firstly, choose the type of help you need and when you need it. This isn’t necessarily the amount of help you need, just the time you’d like it done within.

For help with cleaning the request form opens and you just need to complete:

  • The amount of time you expect the cleaning to take. The Kind Coins will automatically be calculated for you. If less than 24 hours notice is given an extra incentive will be added to help you find help more quickly.
  • If you have all the cleaning products and equipment needed, or if you need others to bring these. If using someone elses cleaning products or equipment there is a small additional Kind Coin cost.
  • A description that might help the person know what you need, especially if you want them to provide products or equipment to get it done.

Sometimes you might be too rushed to have a good home-cooked meal, wanting to be healthy and avoid too many takeaways or simply to try something a little different. When you select Cooking you need to complete:

  • Number of Serves to let others know how many to provide for
  • Main Meals and/or Desserts
  • Any special information such as likes and dislikes or dietary requirements
  • If you want to pick it up or have it delivered to you

The time range at the top let’s others know when you’d like to have the cooking ready. The Kind Coins are automatically calculated based on the number of serves and for main meals and/or desserts, as well as extra incentive if requested with short notice.

If you need someone to collect your mail for you rather than leave it sitting in your mailbox you just need to complete:

  • Collection time, which is a time from which any mail can be collected from when it’s usually delivered
  • Days of the week you need your mail collected

The date selection chosen at the top along with the collection days are used to calculate the Kind Coins for this help.

You might need some other help too. Selecting this option lets you ask others for any help around the home at all.

  • Describe the help you need so others know if they can do this
  • Enter the estimated amount of time you think is needed, the day/time you would like this day is at the top
  • Any tools or equipment needed, select if you have it or if others need to provide it

Kind Coins will automatically be calculated based on the time required plus a small amount if you need other people to provide tools or equipment.

If you have family members you help care for and support you can choose to have this help provided for them.

You have control of who you want to request the help from, select from your friends or their trusted friends too, or you can let anyone see your request and offer to help, although you still then can review and choose which offer you want to accept

Lastly, if there’s any special message you would like to add to your request you can add that too before you send the request.

Safe and Secure

Whatever your Minding Request, if others haven’t been accepted as your friend and you have chosen Private settings, people can still see your requests but the photos and private details are kept that way.